Overview

A Customer is defined as the end user who will be booking an appointment. OnSched's powerful API allows you to customize the booking flow in a way that will best capture and convert your Customer. Booking an appointment pushes these Customers further down the funnel by adding a layer of commitment to their interest in your business.

Down the Funnel

Moving a Customer down your funnel is as easy as 1, 2, 3! When a new lead is captured by an appointment booked the Customer, and the appointment information, are both held within the OnSched portal and distributed to the Business and Resource that applies. The appointment can then be marked as "No Show, Rescheduled, or Cancelled" should the appointment status change.

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CRM Tracking

Using OnSched webhooks you can track the updates to a booked appointment by integrating with any CRM listed on Zapier.com (HubSpot, ZOHO, Salesforce, etc).