Create a ticket

post

https://api-stage.onsched.com/v3/tickets

Create a new ticket in Groove for the company.

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Body Params

subject

string

required

length between 1 and 255

Ticket title / subject line

body

string

required

length between 1 and 8000

Legacy (required when using legacy mode): Full message sent to Groove unchanged.

Rich mode: Ignored if details is provided; otherwise treated as the narrative text (alias for details).

details

string

length between 10 and 8000

Rich mode: Required narrative (what happened, steps, expected vs actual). Not used in legacy mode when only body is sent.

environment

string

enum

Required in rich mode. Drives Groove label name (e.g. Production).

Allowed:

product_area

string

enum

Required in rich mode. Drives a product tag in Groove.

Allowed:

http_method

string

enum

Defaults to na

HTTP method for the failing request, or na if not applicable.

Allowed:

request_url

uri

length ≤ 2048

Optional URL or endpoint being called.

related_ids

string

length ≤ 2000

Optional location, service, appointment, or other IDs.

topics

array of strings

length ≥ 1

Required in rich mode; at least one topic. Each maps to a Groove label name (e.g. Availability).

topics

Allowed:

skip_notifications

boolean

Defaults to false

Whether to skip sending notifications for this ticket

201Ticket created successfully