Round Robin

What is Round Robin in OnSched?

• Definition and purpose: fair and balanced distribution of bookings across a group of resources.
• Typical use cases: sales teams, service desks, distributed support.

How Round Robin Works

• Allocation strategy: rotating through available resources.
• Considerations: resource availability, last booked resource, weighting/prioritization.
• Synchronous vs. asynchronous evaluation.

Configuration Options

• Enabling Round Robin for a service or group
• Setting rotation rules (e.g., per day, per appointment)
• Fallback options when no resources are available

Round Robin in the API

• Request structure for round robin-enabled bookings
• Response behavior (e.g., which resource was selected)
• Sample API call

Best Practices

• Ensuring even distribution
• Avoiding booking fatigue (max per day per resource)
• Using with other rules (e.g., skills-based matching)

Limitations and Gotchas

• Can’t guarantee distribution if availability is uneven
• Effect of cancellations/reschedules on rotation